Terms and Conditions
These terms and conditions apply to all purchases made through the website of Oliver & Grace London, located at Troffel 5, Bovenkarspel, and reachable via Info@olivergrace.com.
1. Applicability
By placing an order, you agree to be bound by these terms and conditions.
2. Product Information
We make every effort to describe our products accurately and to provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed once full payment has been received. Available payment methods may vary depending on the customer’s country. Customers are responsible for verifying which payment options are available in their location.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on destination)
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Orders are shipped directly from our supplier based in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions regarding returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipment if the tracking information shows that the parcel has been delivered to the address provided by the customer. Please always verify that your shipping address is correct when placing an order.
7. Intellectual Property
All content on the website (including text, images, and logos) is the property of TW ecom and may not be used or reproduced without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via Info@olivergrace.com. We aim to respond within five (5) business days.
9. Applicable Law
These terms and conditions are governed by Dutch law.